FORUMula1.com - F1 Forum

[RyRy]

Hey F1 Buddies,

I'm just wondering if anyone else here HATES speaking to customer services, I personally always have problems with customer services and a few things really REALLY annoy me...

1) The foreign customer service agents... they don't understand anything and you can't understand them.
2) They read scripts and know all about the problem and thus can't help correctly.
3) They read scripts and even if you say "I've already done that" they ask you to do it again and guess what... trying it again did NOTHING!
4) They talk over you a lot and rudely interupt
5) They never listen correctly, you can explain things several times to them and they just don't take any of it in.
6) You get put through to X, then through to Y and then through to Z...
7) You get asked several times for account details, passwords...etc

One problem I always have is when I call up on behalf of others, instead of pretending to be the person I stay true to my morals and be honest admitting that I'm not the account holder but I have the account name, email, password, bank account number, card number, date of birth, addresss and everything else potentially needed and yet they still ask for the account holder even if you've called up before and asked for X to be added as a note on the account saying that Hyflex is the account holder/treat him as the account holder.

I just called Sky, because my Sky Go has reached it's maximum number of devices and some rude British woman KEPT interrupting me and overtaking me, I told her that it was rude and yet she kept doing it. I got so annoyed with her that I ended up saying "Learn how to talk to customers and stop being so rude, Bye" and put the phone down.

Gosh people annoy me, I am so fustrated and annoyed right now. Really not doing my already elevated stress levels any good

DD come give me a huggle!

[Hammer278]

Your post reminded me immediately of this tasty nugget;

Oops, doesn't work...you'll have to check out the link.

http://theoatmeal.com/comics/customer_service

[RyRy]

Your post reminded me immediately of this tasty nugget;

Oops, doesn't work...you'll have to check out the link.

http://theoatmeal.com/comics/customer_service

They couldn't be more correct, Customer service

[Jabberwocky]

Even worse is when you know what you are on about and have swapped stuff out etc and know the item that is wrong and they still insist on following the script.

Sent using NCC-1701

[RyRy]

Even worse is when you know what you are on about and have swapped stuff out etc and know the item that is wrong and they still insist on following the script.

Sent using NCC-1701

Yep, TalkTalk are notorious for this. I'm pretty damn good with the internet and technology but whenever there is a internet problem what I can't solve my end like something wrong outside of my network I'll call up and they insist that I do the 10 things that I've already tried.

I just ask to speak to their floor manager as they are more willing to go off script and actually help solve the problem.

[What's Burning?]

As someone that's intimate with the other side of technical support, it's no picnic the other way either. Sadly, the world is gear for the lowest common denominator of intelligence. So when you're going through that utterly idiotic script, it's because someone will answer yes, my phone is currently underwater why do you ask?

[Jabberwocky]

Maybe there should be an option Press 1 if you are a f**kwit, Press 2 if you have and idea what is going on

[sagi58]

I tend to be "nice" the first time I call; but, if the problem persists and I have to call back,
because of the same issue, I ask for the supervisor. End of story.

Sure, I get "Let me help you" and "Would you try just one thing"; but, since I already know
to reboot, unplug and reset whatever I'm having a problem with before I call, I don't have a
lot of patience for being treated like "the common denominator"!

And, even when they are interrupting me, with suggestions, I turn around and interrupt them
with, "May I speak to your supervisor?" or "Please put me through to the next level of support!"

[operaman]

On the other side, I have been with Rogers (cable, net, phone) for years and have dealt with their tech department several times. No problems whatsoever !

[sagi58]

Rogers does seem to be better at Customer Service than Bell!!
Especially for routers, modems and internet service!!

[RyRy]

Maybe there should be an option Press 1 if you are a f**kwit, Press 2 if you have and idea what is going on

It all comes down to their stupid scripts & staff that know nothing

On the other side, I have been with Rogers (cable, net, phone) for years and have dealt with their tech department several times. No problems whatsoever !

I've only had good customer service like three or four times and I always made sure to say "thank you very very mcuh for your flawless help" and then ask for their name & department then go to the website of said company and use their contact us form to say what great customer support that person gave me

[racechick]

I hate those people who witter on and won't listen. ( though I have a sneaky feeling that the dumb questions are aimed at me ) I can never remember my passwords and it's always an epic. It's why I didn't swap my phone for ages because if all the fuss.
I try to avoid being the person who talks to them and designate someone else( like you Hyflex)

I must in fairness flag up two who have been helpful. When I did change phones and nothing would work, 'talk mobile' who I changed to and car phone warehouse( where the phone came from)were helpful everytime I phoned and they sorted out the problems. They sorted out how long the ringer went for( I know that sounds dumb but you don't get an option on my phone to change it...need codes. Also got the data package working...weird codes again. And there was something else, I can't remember it now.

The other one is Amazon. I know they get some bad press but for customer service they are excellent.

Tax office...very bad

Pension people ....very bad

Banks........varies.

If I get a foreign one that I can't understand I put the phone down, it's just not worth it.

Sympathy with you on this Hyflex. There must be a business opening for people who deal with calls efficiently and politely!

[Jabberwocky]

I find that HMRC can be a bit hit and miss.

[RyRy]

I try to avoid being the person who talks to them and designate someone else (like you Hyflex)

Ya big meanie, I hope you give them cake and other goodies

I must in fairness flag up two who have been helpful. When I did change phones and nothing would work, 'talk mobile' who I changed to and car phone warehouse( where the phone came from)were helpful everytime I phoned and they sorted out the problems. They sorted out how long the ringer went for( I know that sounds dumb but you don't get an option on my phone to change it...need codes. Also got the data package working...weird codes again. And there was something else, I can't remember it now.

As someone who's pretty technical when I read "sorted out how long the ringer went for" I aww'd out loud but you're right CPW are pretty good at their customer services, I was overcharged £200 by them and I called up and was speaking to a very helpful Irish guy who listened & waited for me to finish then proceeded to solve the problem for me and he wished me a wonderful day, told me to enjoy the weather (it was sunny) and just came across really nice.

The other one is Amazon. I know they get some bad press but for customer service they are excellent.

I've never had to call them but on all of the queries and problems that I've had with products from Amazon they've been excellent about, the only one I had a problem with was a USB Micro Bluetooth 4.0 LE Dongle. I opened the package and the dongles metal connectors were squished together, contacted the seller and he wanted me to post the faulty product back to him (Would of cost me another £5 for postage) and he would send another one to me, I know it's only £5 but I sent him pictures of the squished connection and it was quite clearly busted up. I did however fix it by using a scalpel blade and bending the metal a tiny but (had to be careful, didn't want to break the blade) and then got some tweezers in the gap and managed to bend it all back into shape

Tax office...very bad

Yep!

Pension people ....very bad

Never had to deal with them :S

Banks........varies.

Natwest, HSBC and Lloyds have all been pretty good to me.

If I get a foreign one that I can't understand I put the phone down, it's just not worth it.

I'm unsure if this is racist or not, I hate getting them too and sometimes have to ask for a different person or the floor manager or their British department :S I do feel mean when I do it but meh

Sympathy with you on this Hyflex. There must be a business opening for people who deal with calls efficiently and politely!

They had me in a mood yesterday, I contacted Sky by e-mail and they got back to me and fixed the problem, he appologised for how the woman spoke to me and was very nice about it all.

[racechick]

A successful outcome in the end then. That's good


Not racist I think ? Languagist. I'd put the phone down whatever race they were if I couldn't understand them. Likewise I'd continue listening whatever race they were if I could understand them. It's just no good getting into any sort of detailed discussion when you can't tell what the person is saying.